Refund & Exchange Policy

Last updated: 2026-07-19

This policy explains when and how you can cancel an order, withdraw your purchase, or request a refund or exchange from Lynglobal (Yeounuri). Our policy strictly adheres to your statutory rights under the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea, while practically reflecting that Yeounuri acts as a purchasing-agent (proxy purchase) service that procures items to your specific order.

1. Right of Withdrawal (Cooling-Off Period)

In accordance with Korean e-commerce law, you have a statutory right to withdraw your purchase (request a refund or exchange) within seven (7) days of receiving the goods at your designated hotel.

For Defective or Incorrect Items: If an item arrives defective, damaged, or different from your order, you may request a refund or exchange within three (3) months from the delivery date, or within thirty (30) days from the date you discovered (or could have discovered) the issue.

2. Cancellation Before Procurement

If you submit a cancellation request before we begin purchasing the items from the original domestic retailers, you will receive a full refund (including our service fee). Because we purchase items strictly to order, please notify us of any cancellations as early as possible.

3. Statutory Limitations on the Right of Withdrawal

As permitted under Article 17, Paragraph 2 of the Korean Act on the Consumer Protection in Electronic Commerce, you cannot request a refund or exchange for a change of mind in the following circumstances:

• Damaged or Lost Goods: If the product has been lost, destroyed, or damaged due to reasons attributable to you (excluding cases where the outer packaging was opened simply to inspect the contents).
• Unsealed / Opened Items (Cosmetics & Health Foods): If the protective seal, wrapping, or product packaging of cosmetics, skincare, or health/functional foods has been opened, unsealed, or consumed, as the product's value is deemed significantly diminished and cannot be resold for hygiene and safety reasons.
• Significant Value Decrease: If the value of the product has significantly decreased due to your use, partial consumption, or elapsed time.

Note: These limitations do not apply if the product itself was inherently defective or damaged prior to delivery.

4. Defective, Damaged, or Wrong Items

If an item arrives defective, damaged, or materially different from what you ordered:

• We will facilitate a full refund or a replacement/exchange at absolutely no additional cost to you.
• We will bear all domestic return shipping and logistics costs.

Requirement: To process your claim efficiently, please contact us immediately with your order number, a description of the issue, and clear photos or videos of the affected item and its packaging.

5. Returns for Change of Mind & Fee Deductions

If a return is requested purely due to a change of mind (and the item meets all returnable conditions under Section 3):

• Customer Responsibility: You must bear all actual costs required to return the product.
• Deductions: The cost of the domestic round-trip courier shipping (from your hotel back to our office/retailer) and the non-refundable service/agency fee originally charged for the procurement service will be deducted from your final refund amount.

6. Practical Limitation: Post-Check-out Returns

Due to the localized nature of our service (domestic procurement to a Korean hotel), once you check out of your accommodation and depart from the Republic of Korea, it becomes legally and physically impossible to return items via domestic courier.

If you do not initiate a return request and physically hand over the return parcel to us (or coordinate with the hotel front desk for courier pickup) while you are still within Korea, your return request for a change of mind will be practically rejected due to the inability to complete the domestic return process.

7. How to Request a Refund or Exchange

1. Email lynsoftadmin@gmail.com with your order number, name, hotel name, and the specific reason for your request.
2. For defects or wrong items, you must attach clear photos.
3. Once approved, we will provide instructions on how to return the item (e.g., leaving it at the hotel front desk for courier collection).

8. Refund Method & Timing

• Approved refunds will be credited back to your original payment method via PayPal.
• We process approved refunds without undue delay, generally within three (3) business days of receiving and verifying the returned product.
• The actual time required for the funds to reflect in your account depends on the processing cycles of PayPal and your card issuer.

9. Contact Information

Company Name: Lynglobal
Email: lynsoftadmin@gmail.com
Tel: 0502-1911-1348