Terms of Service

Last updated: 2026-07-19

These Terms of Service ("Terms") govern your use of the Yeounuri website and services (the "Service"), operated by Lynglobal ("we", "us", "our"). By placing an order or using the Service, you agree to these Terms.

1. About the Service

Yeounuri is a purchasing-agent (proxy purchase) service tailored for international visitors traveling in the Republic of Korea. We do not maintain our own inventory of the goods. We provide the following services:

• Proxy purchasing of Korean cosmetics, health/functional foods, and signature merchandise on your behalf;
• Domestic delivery of the purchased items to your designated accommodation (hotel) within Korea;
• A travel planner tool to assist you in organizing your itinerary.

As your purchasing agent, we are responsible for faithfully procuring the exact items you ordered from licensed Korean retailers/pharmacies, handling them safely, and delivering them to your designated hotel.

While we are not the original seller or manufacturer of the products, we remain responsible for the integrity of our procurement and delivery process. Responsibility for inherent manufacturing defects, product safety issues, or non-conformity of the product itself lies with the original manufacturer or retailer. However, if an item arrives defective, damaged, or different from your order, we will actively assist you in resolving the issue, including handling returns or exchanges in accordance with Section 8 (Refund & Exchange Policy).

2. Eligibility

The Service is intended for international travelers visiting the Republic of Korea who are eligible to receive items at a Korean accommodation. You must be capable of forming a legally binding contract to use the Service.

3. How Orders Work

1. You place an order through our website prior to or during your trip, specifying the items, your delivery hotel, and your check-in/stay dates.
2. Upon receiving your payment, we act as your authorized purchasing agent to procure the requested items from licensed domestic retailers or pharmacies.
3. We coordinate the delivery of the items to your hotel, typically timed to coincide with your check-in schedule.

By completing a purchase, you grant us the explicit authority to act as your proxy purchasing agent for the specific items in that order.

4. Pricing & Payment

Prices are displayed in U.S. dollars (USD) as a single, all-inclusive price that covers both the original product retail price and our purchasing-agent/service fee; these components are not itemized separately. A minimum order value of USD 30 applies. For orders of USD 30–99, a shipping fee applies; orders of USD 100 or more ship free.

Payments are securely processed via third-party providers (e.g., PayPal, international credit cards) and are collected at the time the order is finalized.

Product availability, market prices, and foreign exchange rates are subject to fluctuation. If a product becomes unavailable or undergoes a material price change after your order is placed, we will promptly contact you to arrange a suitable substitution, a partial refund, or a full cancellation of that item.

5. Nature of Purchasing Agency & Product Liability

We operate as an intermediary agent that procures standard retail products on your behalf. Product specifications, ingredients, packaging, and formulations are determined solely by the original manufacturers and may change without notice.

In accordance with Korean consumer laws, we do not disclaim liability for our own negligence in the procurement or delivery process (such as purchasing expired products, incorrect items, or causing damage during transit). For inherent manufacturing defects or safety issues, we will diligently support you by exercising your consumer rights against the original manufacturer or vendor on your behalf.

6. Delivery to Your Hotel

Delivery Location. Items are delivered to the front desk or concierge of the hotel you specify. You must provide an accurate hotel name (in English/Korean), the exact reservation/guest name under which you booked the room, and your precise stay dates.

Schedule Alterations. If your hotel reservation, location, or dates change, you must notify us immediately (ideally at least 24 hours prior to the scheduled delivery). If items have already been dispatched, redelivery to a new location or a modified date may incur additional logistics fees.

Failed Deliveries. If a delivery cannot be completed because the hotel refuses the parcel, the guest name does not match, or the reservation cannot be verified, we will contact you to arrange redelivery. We will hold undelivered items for a maximum of 7 days. If they remain undeliverable after this period due to client error, the order will be treated as cancelled, and previously incurred procurement and domestic logistics costs will be deducted from your refund.

7. Customer Responsibilities; Customs & Quantity Limits

You are solely responsible for ensuring that the items you order are intended strictly for personal use and comply with the volume limits, import restrictions, and customs regulations of both the Republic of Korea and your final destination country. You shall be responsible for any customs duties, declarations, or taxes applicable when carrying these goods across international borders.

8. Cancellation & Right of Withdrawal (Refund & Exchange Policy)

In accordance with Article 17 of the Korean Act on the Consumer Protection in Electronic Commerce, you have the right to withdraw your order (request a refund or exchange) within seven (7) days from the date the product is delivered to your designated hotel, subject to the following statutory conditions:

Restrictions on Withdrawal

You cannot request a refund or exchange if:

• The product is lost, destroyed, or damaged due to reasons attributable to you (excluding cases where the packaging was opened simply to inspect the contents).
• The value of the product has significantly decreased due to your use or partial consumption (e.g., opened cosmetics or health supplements).
• The value of the product has decreased over time to the extent that it cannot be resold.
• The product packaging has been unsealed, for goods that can be reproduced (such as sealed media or specific packaged goods).

Return Costs for Change of Mind

If you exercise your right of withdrawal due to a simple change of mind (and not due to product defects or misdelivery), you are responsible for all costs associated with returning the item, including domestic round-trip courier fees and any non-refundable service/agency fees incurred during the initial procurement.

Defective or Incorrect Items

If the product is damaged, defective, or materially different from what you ordered, you may request a full refund or exchange within 3 months of delivery, or within 30 days of discovering the defect. In such cases, we will bear all return shipping costs and facilitate a full refund.

Post-Check-out Limitation

Due to the physical nature of hotel delivery, once you check out of the accommodation and depart from the Republic of Korea, returning items via domestic courier may become impossible. If you fail to initiate a return request while the product is physically returnable within Korea, your practical ability to receive a refund for a change of mind may be restricted.

9. Prohibited Use

You agree not to use the Service for commercial resale, unlawful distribution, or to procure legally prohibited, hazardous, or counterfeit goods. We reserve the right to refuse or cancel any suspicious or unlawful orders at our sole discretion.

10. Disclaimers & Limitation of Liability

We provide the Service with reasonable professional care. We shall not be liable for any indirect, incidental, or consequential damages arising out of the use of the products themselves. Nothing in these Terms shall limit or exclude your mandatory consumer rights that cannot be waived under the consumer protection laws of the Republic of Korea.

11. Governing Law, Jurisdiction & Language

Governing Law. These Terms are governed by and construed in accordance with the laws of the Republic of Korea, including the Act on the Consumer Protection in Electronic Commerce. If you are a consumer residing outside of Korea, mandatory consumer-protection laws of your country of residence that cannot be waived by contract remain unaffected.

Jurisdiction. Any legal dispute arising between you and us shall be brought before the competent court determined under the Civil Procedure Act of the Republic of Korea.

Language. These Terms are provided in English, which shall be the authoritative and legally binding version. Any translations provided (including Korean) are for convenience only; in the event of any conflict or discrepancy, the English version shall prevail.

12. Contact Information

Company Name: Lynglobal
Email: lynsoftadmin@gmail.com
Tel: 0502-1911-1348

Lynglobal Corporate Information

Representative: Mina Lim
Business Registration No.: 546-38-01513
Mail-Order Sales Registration No.: 2026-인천연수구-1806
Address: 393 Incheon Tower-daero, Yeonsu-gu, Incheon, Republic of Korea